Política de reembolso
Refund and Returns Policy
Last updated: September 10, 2026
Plenara is operated by JEG CORP LLC, 19790 W Dixie Hwy, Floor 11, Unit 1115, Miami, FL 33180, United States. You can reach us at hello@plenaracare.com.
30-Day First Order Guarantee
We want you to try Plenara with confidence. If you are not satisfied with your first order, you may request a refund within 30 days of the date you received it.
- This guarantee applies to the first order placed on your account.
- You do not need to send the product back to us.
- Approved requests receive a full refund of the product value paid.
- To request a refund, email us at hello@plenaracare.com with your order number.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or is not what you ordered, contact us at hello@plenaracare.com within 14 days of delivery with your order number and a photo. We will replace it or refund it. This applies to every order, not only your first, and it does not affect your legal rights.
Items We Cannot Refund
- Gift cards.
- Opened perishable or consumable goods, except under the 30-Day First Order Guarantee above, under the EU and UK withdrawal rights below, or when the item arrives damaged or defective.
If you are unsure whether your item qualifies, contact us before requesting a refund.
Exchanges
We offer exchanges at no handling fee. If you exchange for a higher-priced item, you pay the difference. Contact us at hello@plenaracare.com to arrange one.
European Union and United Kingdom: 14-Day Right of Withdrawal
If your order is delivered to the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving it, for any reason and without giving a justification. This right applies to every order, including discounted items, and it exists in addition to the guarantee described above.
To exercise it, tell us clearly that you are withdrawing. Email hello@plenaracare.com with your order number, or use the model withdrawal form available from your national consumer authority. A statement by email is enough.
After you notify us, return the goods within 14 days. You pay the cost of return shipping. We will refund you within 14 days of receiving the returned goods, or of receiving proof that you sent them, whichever comes first. We may reduce the refund to reflect any handling of the goods beyond what is necessary to establish their nature and characteristics.
We refund the original standard delivery cost. If you chose a more expensive delivery method, we refund the standard rate.
Changing or Cancelling an Order
We start preparing orders quickly. If you need to cancel or change an order, email hello@plenaracare.com as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full. Once it has shipped, use the guarantee or withdrawal rights described above.
How Refunds Are Issued
Approved refunds are returned to your original payment method in the original currency of the transaction.
- We notify you by email once your request is reviewed.
- Refunds are issued within 5 business days of approval, and within 14 days for European Union and United Kingdom withdrawals.
- Your bank or card issuer may take additional time to post the funds. This is outside our control.
If more than 15 business days have passed since we told you your refund was approved and you have not received it, contact us at hello@plenaracare.com.
Your Statutory Rights
Nothing in this policy limits any right you have under the consumer protection laws of your country. Where those laws give you stronger rights than this policy, those rights apply.
Contact
Email: hello@plenaracare.com
Postal: JEG CORP LLC, 19790 W Dixie Hwy, Floor 11, Unit 1115, Miami, FL 33180, United States
We reply to all messages within 2 business days.