Shipping policy

Shipping Policy

Last updated: September 10, 2026

Plenara is operated by JEG CORP LLC, 19790 W Dixie Hwy, Floor 11, Unit 1115, Miami, FL 33180, United States. Questions: hello@plenaracare.com.

Processing Time

Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

You receive a confirmation email when you order, and a second email with tracking as soon as your parcel ships.

Delivery Times and Costs

Please read this before you order. Our products ship from our overseas fulfilment partner, which means delivery takes longer than a domestic order. We would rather tell you honestly than surprise you.

This estimate applies to all destinations we serve. Delivery estimates start the day your order ships, not the day you place it. Shipping costs are calculated at checkout before you pay.

Estimates are not guarantees. Carrier delays, weather, public holidays, and customs processing can extend them. If your order has not arrived 30 business days after shipping, contact us at hello@plenaracare.com and we will refund or replace it.

Order Tracking

Every shipment includes tracking. If your tracking has not updated for 7 business days, contact us at hello@plenaracare.com and we will open an investigation with the carrier.

Customs, Duties and Import Taxes

For deliveries outside the United States, your order may be subject to import duties, taxes, and customs fees charged by the destination country.

Unless the checkout states otherwise, these charges are not included in the price you pay and are your responsibility as the importer of record. Customs policies vary widely between countries. Contact your local customs office if you want to know what to expect before you order.

If a parcel is refused at customs and returned to us, we refund the product value minus outbound and return shipping costs.

Undeliverable and Returned Parcels

If a parcel is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we contact you to arrange reshipment. Reshipment costs are the customer's responsibility. Please check your address carefully at checkout.

Lost or Damaged in Transit

If your parcel arrives damaged, or tracking shows delivered but you did not receive it, contact us at hello@plenaracare.com within 14 days of the delivery date. We will investigate with the carrier and replace or refund your order.

Countries We Ship To

The countries we currently serve are shown at checkout. If your country does not appear, we do not ship there yet.

Contact

Email: hello@plenaracare.com
Postal: JEG CORP LLC, 19790 W Dixie Hwy, Floor 11, Unit 1115, Miami, FL 33180, United States

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